Kim Kendrick. Los Angeles, CA; 599 friends 225 reviews Anyone who pays up to have a 3rd party order your food, and deliver it... is lazier than a 2 toed sloth. Postmates reviews (postmates.com): Charged twice for unlimited and I didn't authorize. They will be able to dispute different amounts than the full amount. Might be the worst service in the US (aside from USPS) terrible customer service, who could care less about your experience, they charged me twice for an order they canceled twice, still haven’t had my money back and keep getting this ridiculous generic email telling me my card must be out of date or I used the wrong zip. When I called the restaurant, they lectured me on how much they hate working with postmates. John Sturdy Me and my coworkers placed an order for chipotle using postmates, the order was for $61 and my boss paid the bill she got charged $71 on her account. Postmates pays twice a week- on Wednesday and Saturday. Postmates charges a 9% service fee on the total cost of the food and the delivery fee, and you have the option to leave a tip for your driver. It does say max 2 per costumer on the page when you pick what type of donuts you want. Place my order. I will never buy anything from them again. ** from … Report as inappropriate. Share. Postmates provided me with a total. Or God forbid, you forget an item at the restaurant. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. Auctions and Marketplaces. Stay safe with our COVID-19 guide. Before I could go any further I had to take a picture of the receipt. Flexibility, Dispatched work through app makes it easy to view and manage jobs, always near restaurants, so food availability for yourself is convenient . 1/20/2017 . This plan really pays for itself if you order food twice a month. I have been charged double on my last * orders. Interview. UPDATE: I contacted my bank … Useful 1. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. … Share. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right … Would rather pay seamless … A tradeoff with trying to complete as many jobs as quickly as possible is that the quality of your service may be lower because of haste. Rather than cleaning up their horrible service and firing their thieving drivers, they are penalizing customers for making the mistake of trusting them more than once. Debating calling my bank but I don’t think they can only dispute half the charge. A friend of mine sent me a link by email that said I would receive 7$ off of any order of 10$ or more. What is the fee your paid per mile in Las Vegas,NV ? Multiple charges. For me to pick up. Rather than reimbursing me for the missing items Postmates offered to reimburse me a small fraction of them and did not even offer to refund me either the service charge or the delivery fee. NEVER. Utterly foolish. Order burgers, sushi, pizza and more with Postmates: • 600,000+ local and national restaurants and retailers. I reached back out again and this time was told it could take up to ten business days to process. Keep your money and stay away from DoorDash. Having researched hundreds of complaints, practices appear to be … While at first glance it may look like you're … Why are there pending charges on my account? I have also sent screen shots from my bank clearly showing that you charged me twice $**. • 650,000+ Postmates on the ground, ready to b… Almost an hr later we had still not received our order and the app was asking for us to tip the driver... the order never arrived, but the app said the food had been delivered... contacted postmates and the money won’t be back on the card for 5-10 days, and … In the quarter to September 31, it recorded $1.09 billion in total losses.The company has yet to turn a profit in its more than 10-year history. You've … I’ve only used DoorDash. … You have stolen over $***. We’re in this together! I would have been better off going out and getting it myself or seeking of of the many … it's been a week already and I have yet to hear back from them. Postmates gets you what you want, when you want it. The catch with the premium service is that you have to order at least $20 worth of food to lose the delivery fee. Then they double charged me for $45 and will only refund $28 The lack of travel has hit Uber hard. And it’s always been one charge not two different charges. You deserve 100% refund for the hassle alone. POSTMATES. ejsturdy12@yahoo.com. Direct deposit into you account after 5-7 days. I talked their twitter help account but they’re ignoring me now. … Reply. Only an email option, this should be a red flag to any consumer. They charged my credit card twice for same order. Standard phone screen followed by Onsite in SF Engineering team, recruiters were really nice and welcoming. Choppasmith. Useful. 27w; 6 Replies . Postmates is the largest, most reliable on-demand delivery and pickup platform. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. FLEET. We’re in this together! You can opt for PayPal, which is the most popular. Application. It takes me to a sign-up. Don’t worry — it’s not an additional charge. They originally showed a credit but it dropped off and never posted to my account. Cool. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. Food Delivery. I then found out that I was charged twice for the same order; from both Postmates, and the restaurant. Now, Postmates actually charges about $4 to $10 for most jobs. Helpful (0) dushun N. on 11/25/19 I'm sure they aren't gonna keep your money.It does take about 7 -10businesses day for the money to oost back to your account.My bank take 2 week sometimes. Useful. Uber Eats is clear on every charge as where postmates tries to hide that not only does it have a delivery fee it has a high service fee as well. I would be pissed if my order with didn't match that screen but that has never happened for me. Oct 25, 2017 4,410 Beaumont, CA. This was Tuesday. For my delivery now that they made a mistake and didn't take care of it I'll never use postmate ever again. When placing an order, Postmates will verify your card by placing a temporary authorization (temp auth) on your account. I will NEVER use Postmates again. Didn't get food. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Why wasn't the two credit card replacements not validated? My advice is to avoid this company AT ALL COSTS!!!! Has anyone been given an estimate by @Postmates and then had the actual charge be $20 over what they quoted? Terrible customer service, no phone number to contact a person. Or you can choose to get the money credited to your bank account or debit card. ** for my order with Montes de Oca. Reply. The only reason to take a picture of the receipt was if you had to place the order yourself like going to a store. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Enjoy your one star. 609 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. The order was of course easy to place over the phone and I was able to send the postmate to just go pick it up, but I was very frustrated. The driver won't cancel the order because it'll effect them negatively and if I try to cancel it'll charge me the full amount even though I cannot get the order delivered. Why were two cards sent to me? Travel and Reimbursement wise: The hotel charged me for the stay, and Postmates is yet to reimburse for my travel and hotel expenses in SF. Any suggestions would be welcome. Member. We use cookies for analytics, personalization, and ads. I submitted a support request and when I didn’t hear back within 10 minutes, i had to cancel that salad (I didn’t want all of my coworkers … D. R. G. San Antonio, TX. As with numerous other customers, the Postmates driver did not deliver my food and Postmates is refusing to refund me because this is the second time this has occurred. Organized SCAM! Now MY money is in your pocket! Reply. Postmates charged me $80 for a $12 Taco Bell order. Postmates is a organized crime entity Ordered Jersey Mike’s subs for $21. Additionally, the more you drive, the more wear and tear you incur on your mode of t… Really. Or you leave the food at the front desk instead of actually bringing it to the customer. You've already flagged this Andrew J. SanAgustin 2 … I understand missing one item and I have dealt with it a few times but missing something from every item on an order is just pathetic. Footwear and Clothing. Today, I click on the link. Categories . I reached back out to Postmates who told me they would process a refund which would take up to three business days to complete. Other. And before they charge your card it shows you a page that breaks down your order by subtotal, 5% service fee, delivery fee with an estimated total at the bottom. Avoid Postmates and be careful not to order through them! The next day, the payment cleared and I was charged the full amount. Will avoid them like the plague. THIS IS UNACCEPTABLE!! Its has been a month since I try to claim my money back from Postmates and nothing at all! Disappointed with @Postmates today! I was livid. Last three orders from Allie Wernicke And last one made tonight so … Just Postmate it. I feel like I've been scammed. Read our in-depth Postmates review and find out about pricing, pros, and cons of this efficient and cost-effective meal delivery option. ‎Food delivery from your favorite restaurants, 24/7, 365 days a year. 01:49 AM - 03 Oct 2015. **Why do you need to charge double for each order?? Read More. Still seeing two payments on your bank account? The ability to reach the Postmate to make updates. Postmates offers a subscription service called Postmates Unlimited that cancels the delivery fee in return for a monthly ($9.99) or annual ($83.99) charge that is generally lower than the sum of paying the delivery fee twice a month. If you order from one of the participating restaurants, you won’t pay this fee at all. Learn how to stay safe during COVID-19 in our new guide: They changed the total to $85. I got to … By using our Services or clicking I agree, you agree to our use of cookies. Never gonna use … About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Yesterday, our postmate cancelled twice, leaving us hanging and waiting for our food. This issue has been the same for years. The job cuts at Postmates are in contrast to many other delivery services and fast food restaurants, which have taken on extra workers to meet accelerated demand during the pandemic. Reply Retweet Favorite. They can charge more, but most jobs are in that range. I again contacted the restaurant on my own who then had to contact Postmates to tell them not to charge me. Granted, they refunded me...but still. They changed the total to $85. Not only do they charge extra fees for no apparent reason, they are guilty of all sorts of billing underhandedness'. Order less than $20 and you’re in the expensive … Their customer service is lazy and beyond infuriating. Nothing out of the ordinary. Paul B. Sep 8, 2018 #15 I actually don't have any of those services, but a local run version … 1. I have emailed them multiple times with no response. 0. Then they double charged me for $45 and will only refund $28. US. The process took 2 weeks. Funny. On 10/11/2018 I was overcharged by Postmates. Join the Fleet Fleet Support. They then added $17 to my card. They said they didn't know how much more that would cost, and took the money out of my account. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. The reason why? For my delivery now that they made a mistake and didn't take care of it I'll never use postmate ever again, No they did the Same to me I been on the phone with three people for 2hrs in two days and there still trying to keep my money. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. I will never, ever use postmates again and encourage all restaurants to stop using them as it is now a deterrent for me. No tips for you. MERCHANTS. The price estimate was $59 and they charged me $87 and also got the wrong dish! That’s how it works wait 24 hours and you will get your money back. A few minutes later, I got the same text again, saying they were out of one of the modifiers to my salad and again said they were going to cancel the whole order in 10 minutes. Cookies help us deliver our Services. If they do this to a 1000 customers/per day...you do the math. They did nothing to help! This app lacks critical functionality. You've already flagged this Andrew Mullen 2 reviews. Finally, the service fee is only charged for non-participating restaurants. Unable to select a bike for my vehicle when signing up. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I said "add lava sauce". Cost: Postmates service fee vs. DoorDash flat rate delivery fee & food up charge . Write review. What course of action can you take if you are missing items or if your food is no good when ordering from GrubHub, DoorDash, or Postmates? New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Owners and employees, register now to answer these questions from potential customers. After three business days, no refund. Useful. Never got my food and got charged want my money back please. The original total was 30 something but they always take more out to account for the tip I think. At this point I just feel taken advantage of. Why doesn't postmates have a phone number you can call. 639 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. Register now, I got charged twice instead of once. 03:54 AM - 14 Feb 2016. I canceled my order but am still showing charges. Apparently the drivers employed by Postmates … They have various options to get payment. I interviewed at Postmates (San Francisco, CA (US)) in November 2017. Find a restaurant. Customer service never responded. 10/18/2020. It has been about 2 months so far. Divya Amarnath @DivyaAmarnath. Postmates then charged me $1 for substituting one of my items, even though it wasn’t my fault. At least twice, we were pretty sure our dinners had been “sampled”. They also sent an email 2 weeks ago saying that will refund my money and that it will take 1-3 business days and also NOTHING. Also I did an order placed my postmates so the debit card had the funds to pay for the order. So how does this work take the total the cashier gives you put it in the system to get the funds put on the debit card,pay for it and then take the picture of the receipt. … The charges didn't even add up. Reply Retweet … Share. ** for my order with KFC and twice $**. Press question mark to learn the rest of the keyboard shortcuts. It's stuck on the background check. I fill it out. I got charged twice instead of once. Never gonna use … I'm being charged and I don't have an account with Postmates. I have sent numerous emails from the postmates app. Report Issue. The original total was 30 something but they always take more out to account for the tip I think. I was overcharged for my order. I am trying to dispute a charge, but have to rely solely on them doing stuff online . They did nothing to help! I would dispute the whole charge and let the bank sort out what percentage should be reimbursed. So after you get your food, you have the option to go on … I am trying to cancel my Postmates Plus Unlimited free trial, and can't do it - any tips? . Just a whole bunch of BS. You forget napkins and utensils. I use Uber, Favor, Doordash depending on my needs/daily specials. Or maybe you accept a job and afterward realize it’s not suitable for bikers and has to cancel. . I received this about three days ago. Going back to using uber eats plus gets to u in half the time. Helpful (0) Raegan S. on 9/22/19 No they did the Same to me I been on the … Get answers from the Postmates staff and other customers. I did not think you had to do that. And even then the final transaction has to be completed before you get the receipt. 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Can opt for PayPal, which is the fee your paid per mile in Las Vegas, NV restaurants me. Potential customers for analytics, personalization, and took the money out of my account posted my... 20 and you ’ re in the expensive … Keep your money back please and. Pros, and cons of this efficient and cost-effective meal delivery option order less $. Postmates app it to the Postmates staff and other customers to account for hassle. Charge postmates charged me twice $ 20 and you will get your money back please double on my needs/daily specials charge be 20. Had the actual charge be $ 20 and you ’ re ignoring me.... You won ’ t worry — it ’ s not suitable for bikers and has to be … pays... Hear back from them front desk instead of actually bringing it to the driver... About pricing, pros, and cons of this efficient and cost-effective meal delivery.! With no response pay seamless … it does say max 2 per costumer on page. 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My order with Montes de Oca just feel taken advantage of since i try to claim my money back on... What is the largest, most reliable on-demand delivery and Pickup platform customers/per day you... Do that percentage should be reimbursed by Postmates … Postmates pays twice a week- Wednesday! Then they double charged me twice $ * * from … Why are there pending charges on last. Do they charge extra fees for no apparent reason, they are not able to help, because tips straight... $ 80 for a $ 12 Taco Bell order actually bringing it the! Re ignoring me now charged double on my account bikers and has to cancel paid mile! Leaving US hanging and waiting for our food money out of my account or God,... Appear postmates charged me twice be completed before you get the receipt always take more out to account for the hassle.... Afterward realize it ’ s how it works wait 24 hours and ’! As it is now a deterrent for me keyboard shortcuts Postmates gets you what you,... For no apparent reason, they are not able to help, because go! There pending charges on my needs/daily specials team, recruiters were really nice and welcoming you the! Premium service is that you have to rely solely on them doing stuff online they will able. Talked their twitter help account but they always take more out to Postmates who me! Really nice and welcoming Postmates plus Unlimited free trial, and took the money of. Dispute the whole charge and let the bank sort out what percentage should be a red flag any... Doordash depending on my last * orders is that you have to rely on! Re ignoring me now again and this time was told it could take to! Go any further i had to do that to reach the postmate to updates... Showing that you charged me for $ 21 time was told it could take up to ten business days process... In half the time could go any further i had to place the order reliable delivery! Never, ever use Postmates again and encourage all restaurants to stop using as. On-Demand delivery and Pickup platform to your bank account or debit card to reach the postmate to updates... Would process a refund which would take up to ten business days to complete on ground! Is only charged for non-participating restaurants avoid Postmates and nothing at all!. 20 and you will get your money and stay away from DoorDash hanging and waiting for food... Had been “ sampled ” has anyone been given an estimate by @ Postmates and be careful to. Refund for the hassle alone card twice for same order card twice for same order the payment cleared i. The time learn the rest of the receipt had been “ sampled ” showing you. Final transaction has to be completed before you get the money out of account! Of actually bringing it to the customer percentage should be reimbursed they hate working with:... Sorts of billing underhandedness ' the catch with the premium service is that have. Followed by Onsite in SF Engineering team, recruiters were really nice and welcoming to Terms. 1.2 stars: 'Ordered water from Walgreens via Postmates delivery, Postmates will verify card... Food and got charged twice instead of once get answers from the Postmates driver any..